Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, please contact us at order@drrobaina.com.

Please note that returns will need to be sent to the following address:

12253 SW 130 Street, Miami, FL 33186, US

If your return is accepted, we will send you:

  • A return shipping label
  • Instructions on how and where to send your package

Note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

This allows us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods, such as food, flowers, or plants
  • Custom products, such as special orders or personalized items
  • Personal care goods, such as beauty products
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, the item must meet the same conditions mentioned in the Return Eligibility section.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.